北美代写：了解NBSU的服务质量

北美代写：了解NBSU的服务质量

首先，为了更好地了解不同的服务质量差距，有必要根据NBSU最近的患者满意度调查结果，了解NBSU提供的服务质量。相关的质量因素将在这里讨论。在NBSU筛选乳腺癌患者时选择的相关质量因素如下。访问是一个质量因素，服务的可访问性问题本身就是一个服务质量度量。有关可达性的认知和期望的问题是NBSU是否容易找到，以及到NBSU是否有交通问题。可用性是一个质量因素，工作人员和病人根据与工作人员相处的时间分配价值。关怀是一种品质因素，旨在了解对关怀、关怀和同情的看法和期望。沟通是了解患者是否获得所需信息的必要因素。
同样值得注意的是，其他一些被考虑的质量因素包括能力、礼貌、功能、可靠性、隐私、反应能力和舒适度。重要性已被用来代替期望。在重要性和感知方面，两组患者对不同的质量因素进行了评分。根据刚刚进行乳腺癌筛查试验的患者，以及筛查后继续接受NBSU治疗的确诊患者，确定了两组患者。继续接受NBSU治疗的患者将明显有更多的机会接触到NBSU的治疗方法和手段。从逻辑上说，他们有更多的时间来评估他们的感知质量如何与病人自己最初的期望相比较。在总共32名患者中，有16名接受了筛查并完成了访谈。另外16名接受筛查和诊断的患者也参与了采访。

北美代写：了解NBSU的服务质量

Primarily, in order to understand the different service quality gaps better, it is necessary to understand the quality of the service as provided by NBSU based upon the results of their recent patient satisfaction survey. The quality factors of relevance are brought into context of discussion here. The quality factors of relevance as chosen for the patients being screened for breast cancer at the NBSU are as follows. Access is a quality factor, accessibility issues to the service is a service quality measure in itself. The questions asked with respect to perception and expectation of accessibility were that of whether NBSU was easy to find, and whether there were transportation problems in getting there to NBSU. Availability was a quality factor and the staff and patients assigned values based on how much time was given with the staff. Care as a quality factor aimed at understanding perception and expectation with respect to concern, consideration and sympathy. Communication as a factor was necessary to understand whether the patients were provided with the needed information.
On a similar note, some of the other quality factors that were considered are that of competence, courtesy, functionality, reliability, privacy, responsiveness and comfort.Importance has been used as a substitution for expectation. In term of importance and perceptions, two patient groups rated the different quality factors. Two patient groups were identified based on the patients who were just give the screening test for detecting breast cancer, and then the diagnosed patients that went on after screening to continue their medical care under NBSU. The patients who go on to continue their medical care under NBSU will obviously have more exposure to the ways and means of treatment of NBSU. It can be logically assumed that they have more time to rate how their perceived quality is compared to the patient’s own initial expectations. Of a total thirty-two patients, 16 were called in for screening and they completed the interview. Another 16 patients who were both screened and diagnosed were also part of the interview.