The world has become a smaller place because of the increased digitization and it could be used to research, analyze and study about the customer trends, competition strategies, past experiences of similar businesses even from across the globe. BPR also needs extensive teamwork and with IT the cohesiveness of a team can be enhanced by improving communication and sharing of knowledge among teams. IT also enables a company to come closer to its other external partners like customers, suppliers and in some alliances even with the competitors. All these help in preparing for the BPR design that suits best for the requirement of the business (Sungau and Msanjila, 2012).
IT as Facilitator: Once the vision and mission of BPR is decided, the second stage is of actual designing of the BPR that has to be implemented on the basis of pre-designing results. The activities of BPR in this stage includes social and technical design. However, the social design emphases on human features and implicates workforces affected by the BPR. Employees whose jobs are changes, or teams, are shuffled, new skills need to be learned, etc are decided in this phase. In the technical phase, data is amalgamated from various sources so as to come up with the best suited alternatives for the current business processes and connections are scrutinized. The IT project management tools can be utilized to recognize, structure and estimate the BPR activities. Information gathering can be done effectively by the use of IT tools. Performance and structure of the process can be determined by the use of advanced IT tools like CASE (Computer aided system engineering) which are specially designed to create process models. IT systems with process oriented approach to system development and database maintenance could be used to share functional resources in various business processes. Telecommunication technologies like internet, intranet, LANs, WANs can be used to ensure the free flow of communication and achieve common business process. IT capabilities can be used to ensure proper sharing of knowledge among various businesses processes. Also the input and feedback from various stage holder in the designing phase of BPR can help to achieve the most effective design that would surely serve the needs of the company for the coming years. IT thus becomes facilitator in this stage of BPR to make these processes and activities easier and effective. The volume of data available nowadays is not suited for manual analysis. With the help of effective data mining techniques, companies can acknowledge the coming up trends and also sometimes create the need for their products in the market. Thus IT is a powerful facilitator in this stage of BPR (MacArthur, Crosslin and Warren, 1994).