经验丰富的导游们一直在暗示明年离开这家公司。尽管蒂娜表示，她可能会在积累了一些经验后重新加入，但其中一位创始成员也表示，她将在未来四年退休。为了确保公司的业务继续以同样的方式提供，需要执行一些更改。第一个变化是让两名董事退休，并聘用两名在旅游业有丰富经验的董事。这样的成员不仅会有很好的经验，而且能够以更好的方式作出一些最重要的决定。拥有一位在旅游业有丰富经验的主管是非常重要的(Kim et al.， 2006)。有经验的人也会发现一些新的方法来促进业务。他在旅游行业的经验对公司有好处。因此，有一个来自旅游行业的人进入董事会是非常重要的。
The overall income of the company in the year 2015 has been $7,003,000.00 which is slightly higher than the one which was in 2014. The total percentage of COGS has also increased from 52 % to 55 %. The staffing in the year 2015 was around 28% which has increased from 26% in the year 2014. The profit before the tax in the 2015 is around 7% which was around 12.5 % in 2014.The employees of the company include eight guides who are working on full time basis and the four guides are working on the contract basis. 3 out of the 14 guides have a very high experience in guiding while 3 have a high experience, 3 of these guides have a medium experience while three of the tour guides has a low experience. The number of languages spoken by the guides is ranging from one to four. The guide naming Dary, Mike and Simon have the low experience. Simon is the nephew of one of the directors. The overall client satisfaction which is reported by the guides Andrew and Daryl has been reducing in the last three years. In order to improve their capabilities, a number of measures are taken by the board. Additional trainings are arranged for these people, but these have not turned out into effective ratings.
The highly experienced tour guides have been signaling to leave the company in the next one year. Though Tina has stated that she may be joining back after having some experience, one of the founding members has also signaled that she will retire in the next four years.In order to ensure that the business of the company continues to furnish in the same manner, a number of changes are required to be implemented. The very first change is to retire two of the members of the board of directors and hire two directors who have a huge experience in the travel industry. Such a member would not only have a great experience but will also be able to take some of the most important decisions in the better manner. It is very important to have a proper director who has a significant experience in travel industry (Kim et al., 2006). The experienced person will also find out some of the new ways to give a boost to the business. His experience in travel industry will be beneficial for the company. Thus, it is of a huge importance to have a person from the travel industry in the board of directors.