The issues of overcrowding, delays and understaffing will lead to concerns for everybody who take the tube or any other form of public transportation system. Firstly, it leads to issues for the customer as they would be delayed to whichever location they have to reach. They will feel uncomfortable when they travel in a peak house scenario, as they might not get seats. Finally, with less service and control staff, if issues come up during the overcrowding period or because of delays, then it would be impossible to disseminate information and implement complaint and customer control.
In addition to these primary stakeholders and the customers, other people might also suffer. For instance, there are vendors on the subway who might not be able to provide adequate services in overcrowded situations. Subway operators and more are usually exposed to high crows and they must handle their grievances as well. Employees and customers might also have to suffer issues of theft for instance because of overcrowded situations. Noise and commotion of overcrowding would also lead to irritation situations for the commuters.
Unmet needs and why are they important
The main need in the transportation system is to reach a destination from a source place. In addition to the main need, there are some other needs such as comfortable travel, relaxing travel, etc. Now some of these needs are unmet in the context of overcrowded peak hours, or delays or when there are fewer amounts of staff to guide the people. Similarly, when there are large crowds, the efficiency of centralized air conditioner systems or heater systems (in winter) go down. Oxygen circulation might go down because of the crowds. These are aspects of comfortable travel, and these unmet needs are fast arising because of the population rising in cities, it is necessary to find a way to improve transport systems based on these needs.