Reporting of Accidents and incidents
All the employees/ volunteers must be thorough with the incident reporting cards so that they are able to report the accident/ incident to the concerned department at the earliest.
Staff members/ volunteers are not allowed to disclose any clause mentioned in the employment contract to fellow employees.
Staff members/ volunteers are strictly prohibited to reveal any details of the event to any guest (like the name of chief guest, total number of guest, name of security head, etc).
How to deal with media
Any staff member/ volunteer other than the official media director are strictly prohibited to entertain the media or respond to any of their questions.
Employees/ volunteers are required to enter the venue in proper uniform – white shirt, black trousers, black socks and formal black shoes for men; and white shirt, black skirt, black leggings and formal black shoes for women.
Any other footwear except for black formal shoes (both for male and female employees/ volunteers) is strictly prohibited.
Do not wear synthetic clothing (or any other article that might catch fire easily)
Use and abuse of Alcohol, cigarettes or drugs
Use or possession of drugs or alcohol is strictly prohibited in the premise.
Smoking is prohibited in the premise.
All staff members/ volunteers are required to politely ask the guest to put off their cigarettes or leave the premise (in case the guest decides not to put off the cigarette)
All the staff members/ volunteers are required to ensure that at every corner of the premise a ‘No smoking’ poster is hung.
Attendance and punctuality
All the employees/ volunteers are required to reach the premise on or before 8 am. They would be made the payment for their shift at the end of the day, i.e., from 8pm to 9pm (for volunteers).
All the employees/ volunteers are required to mark their attendance in the biometric machine installed at the gate (Gary Fitsimmons, 2012, pp 96).
Use of phones
Use of phones by the employees in the main performance hall is strictly prohibited.
Staff members/ volunteers are required to request the guests to switch off their phones or put them on silent mode.