在关于零踏板产品缺陷的文章中，我将制定一个详细的成本效益分析，考虑产品的推出，而不排除产品发布的缺陷。同时，我还会做一个市场调查，分析哪些地方会有不利的气候条件限制产品的推出以及对市场份额的影响。然后，我准备向管理层提交一份报告，并强调零缺陷(Stavely,a . M)的需求。1998年推出新产品，为客户提供优质产品。
Post being appraised by Doug about the product defect of Zero Pedal, I would formulate a detailed cost-benefit analysis considering the product launch without eliminating the defect vis-a-vis the launch of the product post rectification of the known defect. Simultaneously, I would also do a market research to analyse the locations which would have the adverse climatic conditions restricting the product launch and its impact on market share. I would then prepare a presentation to the management and would emphasise the need of Zero Defect (Stavely, A. M., 1998) for the launch of our new product and provide quality product to the customers.
Since the product is yet to be launched and the popularity is limited to a certain region, a significant pressure would be to increase the product visibility considering the known defect. Also, the pressure would be to improvise the product since the product popularity is basis positive word of mouth. Getting the defect fixed to avoid any safety hazards with minimum cost would be another pressure. Along with this, there would be internal management pressure to timely launch the product as the company is planning to go public and any delays or defects would adversely affect the same.
There are two types of problem solving model that can be used: In the first model, the company’s management will identify the problems and the management discusses and arrives at the solution to that problem. The second model is the participatory model, wherein the workers are trained to find, identify, and quantify the problems. The workforce would then help devise cost-effective solutions to the problems they uncover and, in the process, develop critical thinking and problem-solving skills.
I would apply the participatory model using the CEDAC approach (Cause & Effect diagram approach) (Fukuda, R., 1978, pp 305) with the purpose to reduce the manufacturing defect by using knowhow and experience of the work force. This would be a very cost-effective way of minimising product defect by identifying the root cause of the issue, analysing the effects of the same and formulating solutions to resolve the defect basis the know-how of multiple experienced workers. This approach would help organisation chose the best cost-effective way to remove the defect of the various solutions received.