美国论文网：电子客户关系管理

美国论文网：电子客户关系管理

电子商务网站提供一定的折扣的,在网上购买产品帮助客户获得产品在一个便宜的率。这导致卖方的信任在客户(弗拉纳根,2010)。这也有助于卖家让新客户通过他们赠送的促销产品以较低的价格在客户的家门口。除了电子商务,公司有许多其他企业宣传他们的新产品在Twitter和Facebook等社交媒体网站。

本文将要讨论的方式的公司利用社会媒体的力量与客户和赢得他们的信任。细节是如何描述的方法可以实现增长的帮助下使用社交媒体。此外,使用社会媒体的一些负面影响已涉及。最终,这一切的主要目的是要看如何使用社交媒体的最适合的改善企业与客户的关系,如何建立互利关系。

美国论文网：电子客户关系管理

The providing of certain discounts by the e-commerce websites while purchasing the products online helps the customers to get products in a cheap rate. This induces the trust of the seller among the customers (Flanagan, 2010). This also helps the sellers to make new customers through the promotion of the fact that they give away products at lower prices at the customer’s doorstep. Apart from e-commerce, many other businesses are there where the company promotes their new products over social media sites like Twitter and Facebook.

This paper is going to talk about the ways in which the companies use the power of social media to get connected with the customers and gain their trust. The ways are described in details as to how the growth can be achieved with the help of use of social media. Also, some negative impact of the use of the social media has been touched upon. Ultimately, the main aim of all this is to see how exactly the social media can be used best for the improvement of the relationship of the business with its customers and how a mutually beneficial relationship can be built between the two.