硕士论文代写-酒店服务质量的意义

本论文范文探讨了硕士论文代写-酒店服务质量的意义,提出了提高服务质量所需的组织人类行为和一份关于服务质量顾客反馈的实际调查表。中心作为新酒店的持续反馈系统,将有助酒店解决服务质素上的差距。服务质量是服务业和酒店业的一个重要参数。服务质量是激发顾客对组织忠诚的因素。如果缺乏服务质量,客户就会转向其他选择。酒店业是一个具有内在竞争力的行业,因此随着时间的推移,服务质量的提高变得至关重要。其次,酒店应招聘有助于满足服务质量目标的员工。还应该有入职培训计划,帮助员工适应工作场所的要求。最后一个关键的建议是,酒店必须投资于客户反馈系统,以不断提高其服务。接下来论文范文硕士论文代写-酒店服务质量的意义分享给留学生阅读。

Service quality is an important parameter in the services and hospitality industry. Service quality is what would motivate the customer to be loyal to an organization. Where there is service quality lacking the customer would move on with other choices. The hospitality industry is an inherently competitive industry and as such service quality improvement over time becomes critical.
In this work, the service quality significance and the tools and methods for improving service quality have been discussed. The needed organizational human behaviour for improving service quality and an actual questionnaire for service quality customer feedback has been presented. Implemented as a continuous feedback system in the new Hotel, the CFS will enable the Hotel to address service quality gaps. The five dimensions of the SERVQUAL are used to develop the CFS framework that will help the Hotel to monitor and continually improve service quality. The continual improvement is possible because of the customer service feedback. The customer service feedback will show to the management the areas in which they are good (and hence have to be consistent or excellent) and the areas in which they have to definitely improve. It will ensure the customers are kept satisfied.
More often in the service quality assurance context, the empowerment of employee is missed. Employees although being trained for service quality assurance would be at a loss if they are not empowered. Especially in the service industry, the frontline employees who work directly with the customers are tasked with customer engagement. They need some amount of autonomous power in order to make decisions that are time critical. Hence it is recommended that the Hotel should give its employees some amount of autonomous decision making power. Secondly the Hotel should recruit employees that would be helpful for it to meet the service quality goals. There should also be induction training programs that help orient the employees to the requirements of the workplace. The last key recommendation is that the Hotel must invest in the customer feedback system to improve its service continuously. The framework that has been presented here is only a template. The Hotel must invest in a customer feedback system and then should improve the system of information collection also based on how customers respond. Targeted segment of customers might prefer an online survey more than a customer card questionnaire or vice versa. So the system of feedback collection must itself be improved.

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