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论文代写:运营管理

论文代写:运营管理

但我们不应该把它作为这一理论的失败,因为上面所采取的步骤不涉及适当的评估和规划,如果我们采取适当的措施,在实施这一理论之前,我们将获得预期的结果。降低成本的方法是伟大的但在某些类型企业工作(纳祖姆,1999)。企业更多的是封闭的或很少有客户互动似乎更倾向于降低成本的技术,让他们在某些地方不打扰他们的顾客满意率,但是企业的客户和供应商更直接的相互作用,降低成本(如酒店业务)避免这样的技术他们降低整体效率,使业务更大的损失和较低的客户满意度(Anderson,1997)(斯蒂芬斯,2004)。
然而,我们看到,如果降低成本是通过适当的战略,我们可以保证更好的业务增长和更高的利润。当我们谈论降低成本时,我们看到一个伟大的技术应用于银行。过去,银行通过员工来参加他们的客户和客户,他们进行交易,解决我们的问题,等等。这是令人满意的人,因为他们得到了巨大的治疗和更高的价值观。但银行要处理如此大量的员工和他们的工资是越来越困难了。因此,银行试图降低价格的技术,介绍了自动取款机,信用卡,等等的好处是双重的;第一人就不需要去银行单纯的交易,他们可以去附近的ATM取钱(便于客户)。其次,银行现在会节省大量的钱将用于员工的工资(时间和成本)(铃江,2002)。因此,我们看到了一个情况,即双方即服务提供商和客户是快乐的。虽然这可能不是为人们提供相同类型的关注他们习惯之前,但它绝对加速日常任务,同时也证明了有效的成本。因此,我们看到这也是一个成本降低导致了一个更好的结果的情况下,供应商和客户都满意的想法。

论文代写:运营管理

But we should not think of it as the failure of this theory because the steps taken above did not involve proper assessment and planning and if we take proper measures before implementing this theory we would obtain desired results. Cost reduction method is great but it works in certain kinds of businesses (Nachum, 1999). Businesses which are more closed or where there is very little customer interaction seem to prefer cost reduction techniques as they allow them to cut costs at certain places without disturbing their customer satisfaction rates however businesses which have more direct interaction of customer and provider (such as hospitality businesses) avoid such techniques as they reduce overall efficiency and render the business to greater losses and lower customer satisfaction rates (Anderson, 1997) (Stephens, 2004).

However, we see that if cost reduction is done through proper strategies we can then assure better business growth and higher profits. As we talk about cost reduction we see that a great technique has applied banks. Banks used to attend their clients and customers through employees and they were to conduct their transactions, figure our problems, etc. This was quiet satisfactory for the people as they were getting great treatment and higher values. But it was getting difficult for banks to handle such a large number of employees and their salaries. So, the banks sought to a price reduction technique and introduced ATMs, credit cards, etc. The benefits were twofold; First people would need not to go the bank for mere transactions, they could instead go to their nearest ATM and withdraw money (easy for the customers). Second, banks would now save huge amount money which would be used for employee salaries (time and cost effective) (Suzue, 2002). So, we see a situation where both parties i.e. the service provider and the customer are happy. Although this might not provide people with same type of attention they used to get before but it has definitely expedited daily tasks and at the same time proved cost effective too. So, we see this also a situation where cost reduction resulted in a better outcome and the provider and customers are both happy with the idea.